Privacy Policy

FlowHaus Privacy Policy
Last updated: August 18, 2024

This Privacy Policy describes how FlowHaus ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from flowhaus.us (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from a variety of sources, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific uses detailed below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:
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• Basic contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, and security questions.
• Shopping information including the items you view, put in your cart, or add to your wishlist.
• Customer support information including the information you choose to include in communications with us.

Information We Collect through CookiesWe also automatically collect certain information about your interaction with the Services ("Usage Data") through cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services.
• Our payment processors, who collect payment information to process your payment in order to fulfill your orders.
• Third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to provide you with the Services, including processing payments, fulfilling orders, and facilitating returns and exchanges.
• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending promotional communications and showing you advertisements for products or services.
• Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
• Communicating with You: We use your personal information to provide you with customer support and improve our Services.

Cookies

We use Cookies to improve our Site and Services, remember your actions and preferences, run analytics, and tailor the Services and advertising on our Site and other websites. You can choose to set your browser to remove or reject Cookies, but doing so may negatively impact your user experience.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

• Vendors and Service Providers: Who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• Business and Marketing Partners: To provide services and advertise to you.
• Affiliates: Within our corporate group to run a successful business.
• Legal Compliance: To comply with legal obligations, enforce our terms of service, and protect the Services and our rights.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit content to any public area of the Services, it will be public and accessible by anyone.

Third Party Websites and Links

Our Site may provide links to third-party websites or platforms. We are not responsible for the privacy or security of these sites, and we encourage you to review their privacy policies.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request its deletion.

Security and Retention of Your Information

We implement reasonable security measures to protect your personal information. However, no security measures are perfect, and we cannot guarantee "perfect security." The retention of your personal information depends on various factors, including legal obligations and business needs.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the rights to access, delete, correct, or receive a copy of your personal information, and to opt out of certain uses or disclosures.

You may exercise these rights by contacting us at the information provided below.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@flowhaus.us or contact us at:

FlowHaus
2085 W 450 S,
Pleasant Grove, Utah, 84062,
United States